Customer Service


Welcome! The Valencia Water Company staff is here to serve you and we are always looking for ways to improve our service. Our web site is designed to answer many of your questions, but we’re also available by phone, through the mail, and in person. If there is anything we can help you with, feel free to Contact Us.

Need to talk with us? Discover how easy it is to contact a Customer Service Representative.


Need service? No problem. Find out how to start or stop your Valencia Water Company service.


Time to pay your bill? Feel free to drop it in the mail, or drop it off in person. You can also pay your bill online.


Want to see your Water SMART allocation? Log in to your account to see your monthly allocation.


Wonder what we charge? Different charges apply for different services. It’s all right here.


Schedules, Rules and Forms Schedules, rules and forms are available for review.


Questions about your bill? We’ll be happy to explain Your Water Bill.


Curious about your meter? Allow us to unravel its mysteries and show you how to read it.


Other questions? We have answers to Frequently Asked Questions.