technology makes it easier to provide water customers with more
up-to-date details about their specific water use, how much water is
needed on a daily basis to irrigate their specific landscapes and what
amount of water is considered ideal to meet their overall needs.
short, more information for customers will empower them to be even more
efficient with a very precious resource. The tiered pricing structure
provides increasing economic price signals for the inefficient,
excessive and wasteful use of water.
Water Company customers are to be applauded for conserving
water. We live in a semi-arid climate, so conserving water and being
Water SMART are important regardless of whether we’re in a
drought or in years when rain is plentiful.
Santa Clarita Valley has been fortunate to have a well managed and
diversified water supply portfolio – through a reliable
groundwater basin, supplies secured outside our region, recycled water,
and reserves held in underground storage basins.
periodic droughts and restrictions on pumping water supplies from
Northern California, climate change and other factors create water
supply and delivery challenges for our state. Legislation now requires
all Californians to reduce their water use by 20
percent by the year 2020.
Valencia Water Company Water SMART
program is a fair and equitable
method of providing residents an amount of water calculated to
efficiently meet their specific needs. This system is based on
extensive national research and local studies.
take into account the amount of landscaping for each
property, and daily weather readings to give each home an
individualized allocation. Allocations are divided to show indoor and
outdoor amounts. Indoor amounts will generally remain constant, but
outdoor amounts will fluctuate depending upon actual weather
customer’s individual allocation, how their actual use
compares to their allocation, and other helpful details will be
provided both on their bills and on their private
online accounts on this
Water Smart Allocation program is applicable to all individually
metered residential water service. The Water SMART Allocation program
is based on four (4) people per home and the specific landscaped area
of each customer’s lot. While the Water SMART program is
designed specifically for each individual customer, there may be
instances when a customer needs a modified Water
qualify for an allocation variance (increase) if you have special
medical needs, operate a licensed care facility or have more than four
(4) people living in your home. You may also qualify If you have
irrigated landscape area that is greater than the amount assigned to
your home, or if
your home is in a fire control zone.
on the above criteria, if you qualify
for an increased allocation please print and complete the Variance
Request Form and return
it to our Customer Service
department along with the required documentation. Variance Request
Forms can also be
picked up at the Valencia Water Company office at 24631 Avenue
Rockefeller, Valencia, CA 91355. For more information,
call Customer Service department at (661) 294-0828 or email firstname.lastname@example.org.
are requesting a variance for more than 8 people in the home, special
medical needs, licensed care facility or fire control zone, please
refer to the Schedules, Rates and Forms page
for additional information.
to read the Company’s complete variance process.
customers who find themselves in the Inefficient range (see chart), it
may take only a few simple steps to bring their water use back into the
Efficient level. From experience, we know an
“inefficient” water allocation reading may indicate
a leaking pipe, a broken sprinkler, a water irrigation controller that
might need adjusting, a leaking flapper in a toilet, or a number of
other items that can be easily remedied.
Web site includes
Water Conservation Tips to
save water without sacrificing lifestyle,
rebate programs to install
high efficiency toilets, the free
Residential Water Survey
program, the weather based irrigation controller program,
landscape classes, and more.
Water Company implemented tiered pricing structure
effective February 1, 2011.
who remain at or below their allocations will pay the lowest
rates. Those who exceed their allocation pay more. The allocation-based
rate structure rewards water efficiency. Valencia Water Company
customers who use water efficiently will continue to enjoy rates that
are among the lowest in the
Santa Clarita Valley.